Effective Date: September 3, 2026
Last Updated: September 3, 2026

These Terms & Conditions (“Terms”) govern the use of the Clarity Pool Service website, requests for estimates or service, electronic communications, online transactions, payment authorizations, and other general business interactions with Clarity Pool Service (“Clarity,” “Clarity Pool Service,” “we,” “us,” or “our”).

These Terms are separate from our Pool Service Terms of Service, which govern the actual performance of recurring and one-time pool services.

Please read these Terms carefully.

1. About Clarity Pool Service

Clarity Pool Service is a residential swimming pool service company serving customers in San Diego County, California.

Services offered may include:

• Weekly pool service and maintenance

• Pool cleaning

• Water testing and chemical balancing

• Filter cleaning

• Saltwater pool service

• Green pool cleanup

• Algae treatment and removal

• Pool equipment inspections

• Other pool-related maintenance and services offered by Clarity

Service availability may vary based on location, route capacity, property conditions, pool condition, equipment, accessibility, scheduling, and the type of service requested.

2. Application of These Terms

These Terms apply to general interactions with Clarity, including use of our website, online forms, estimate requests, electronic communications, payment systems, and other digital or business transactions.

Simply visiting or reading our website does not enroll you in pool service or authorize charges.

A customer becomes responsible for service-specific obligations only after entering into or accepting the applicable estimate, service authorization, Pool Service Terms of Service, recurring-service enrollment, or other agreement governing that service.

3. Pool Service Terms of Service

Actual pool maintenance, cleaning, filter cleaning, algae treatment, green pool cleanup, equipment-related work, and other field services are additionally governed by Clarity’s separate Pool Service Terms of Service and any applicable estimate, proposal, or written service authorization.

The Pool Service Terms of Service address operational matters including service visits, scheduling, holidays, weather, access, customer responsibilities, chemicals, filters, equipment, additional work, billing, cancellations, and other service-specific policies.

If these general Terms conflict with a more specific written agreement concerning the performance of pool services, the more specific service terms will control with respect to that service.

4. Eligibility and Authority to Request Service

You must be at least 18 years old to enter into a service agreement with Clarity.

By requesting or authorizing service at a property, you represent that you are authorized to do so as the property owner, authorized resident, property manager, agent, or other person with authority to request the applicable work.

You are responsible for obtaining any authorization required from a property owner, landlord, homeowners association, property manager, or other third party when applicable.

5. Service Requests

Submitting a website form, requesting an estimate, calling, emailing, texting, or otherwise contacting Clarity does not by itself create a service contract or guarantee service availability.

Clarity reserves the right to evaluate whether:

• The property is within our service area

• Route capacity is available

• The requested work is within our capabilities

• Property conditions are suitable for service

• Safe and reasonable access can be provided

• Additional inspection or information is necessary before accepting the work

We may decline a service request when reasonably necessary.

6. Estimates and Proposals

We make reasonable efforts to provide accurate estimates based on the information available when an estimate is prepared.

Unless expressly identified as a fixed-price offer, website prices and preliminary estimates may represent starting prices, typical prices, estimated ranges, or pricing based on assumed conditions.

Actual pricing may be affected by factors including:

• Pool size and volume

• Pool and water condition

• Equipment type and condition

• Filter type and condition

• Chemical demand

• Debris or contamination

• Property access

• Specialty treatments

• Repairs or replacement parts

• Additional requested services

• Conditions not reasonably known when the estimate was prepared

A personalized written estimate or agreed service price controls over general pricing information displayed on our website.

Additional work outside an accepted scope will be handled in accordance with the applicable estimate, authorization, or Pool Service Terms of Service.

7. Accuracy of Information

You agree to provide information that is accurate to the best of your knowledge when requesting service, completing forms, enrolling in service, providing payment information, or communicating with Clarity.

This may include:

• Name and contact information

• Service address

• Billing information

• Property-access instructions

• Gate or lock information

• Pool information

• Equipment information

• Pet or safety information

• Service preferences

Clarity may reasonably rely upon information provided by you when preparing estimates, scheduling service, accessing a property, performing work, or communicating with you.

You should notify us when material information changes.

8. Payments

Customers are responsible for charges they authorize for services, repairs, products, parts, chemicals, materials, treatments, or other work provided by Clarity.

Available payment methods may include credit card, debit card, electronic bank payment, electronic invoice, or other payment methods offered by Clarity.

By providing a payment method, you represent that:

• The payment information is accurate

• You are authorized to use the payment method

• You authorize applicable charges that you separately approve or agree to

Payment transactions may be processed through independent payment-processing providers.

Applicable taxes, governmental charges, permit fees, disposal fees, or similar legally required amounts may be added when applicable.

9. Recurring and Continuous-Service Billing

Certain Clarity services may be offered on a recurring or continuous-service basis.

Before enrolling a customer in recurring or continuous service, Clarity will provide the applicable material recurring-service terms as required by law, which may include:

• The recurring service being purchased

• The amount charged or method for determining the charge

• The frequency of billing

• The continuing nature of the service

• How the customer may cancel

Where required by applicable law, Clarity will obtain the customer’s express affirmative consent to the recurring or continuous-service terms before charging the customer on that basis.

The customer's affirmative recurring-payment authorization is separate from merely visiting this website or reading these Terms.

Once authorized, recurring billing will continue in accordance with the applicable service arrangement until canceled or otherwise terminated.

Clarity will provide notices concerning recurring or continuous service when required by applicable law.

10. Cancellation of Recurring Service

Customers may cancel recurring service in accordance with the applicable Pool Service Terms of Service and applicable law.

Clarity will provide legally required cancellation methods for recurring or continuous-service arrangements.

When a customer enrolls in an applicable recurring or continuous service online, Clarity will provide an online cancellation method when required by California law.

Clarity will not intentionally impose unreasonable barriers intended to prevent a customer from exercising a legally available cancellation right.

Cancellation does not eliminate responsibility for properly authorized services, products, parts, materials, chemicals, repairs, or other charges incurred before the effective date of cancellation.

11. Refunds and Account Adjustments

Because Clarity primarily provides services rather than returnable retail merchandise, charges for services already properly performed are generally non-refundable except where otherwise agreed or required by law.

The same general principle may apply to:

• Chemicals or materials already used

• Parts already installed

• Special-order items

• Completed repairs

• Other authorized work already performed

Refunds, service credits, billing adjustments, and cancellation-related charges will be determined under the applicable estimate, Pool Service Terms of Service, service agreement, and applicable law.

Nothing in this provision limits a consumer right or remedy that cannot legally be waived.

12. Billing Questions and Payment Disputes

If you believe a charge is incorrect, please contact Clarity promptly so we can investigate and attempt to resolve the matter.

We may request information reasonably necessary to investigate a disputed transaction.

Nothing in these Terms prevents you from exercising rights available through your financial institution, payment-card issuer, payment network, or applicable law.

13. Electronic Communications

When you provide Clarity with an email address, telephone number, or other electronic contact information in connection with an inquiry, estimate, transaction, or customer relationship, Clarity may use that information for communications reasonably related to that interaction.

These communications may include:

• Responses to inquiries

• Estimate information

• Appointment confirmations

• Scheduling information

• Service reminders

• Service-status notifications

• Technician communications

• Service-completion notifications

• Property or equipment concerns

• Photographs or service documentation

• Estimates for additional work

• Invoices

• Receipts

• Payment notifications

• Account notices

• Cancellation confirmations

• Customer-support communications

• Other communications reasonably related to requested or active services

Communications may be sent by telephone, email, SMS/text message, or other electronic methods as appropriate and permitted by law.

14. Text Messages

When you provide a mobile telephone number and consent to applicable text communications, Clarity may send permitted messages concerning your inquiry, estimate, appointment, service, billing, account, or other communications you have authorized.

Message frequency may vary.

Message and data rates may apply according to your wireless carrier and service plan.

For applicable automated text messages requiring consent, you may revoke that consent by replying STOP or by communicating your request through another reasonable method recognized by applicable law.

Where supported, you may reply HELP for assistance.

Clarity will process applicable opt-out requests in accordance with applicable law.

An opt-out request may not prevent communications that do not require the consent being revoked and that Clarity is otherwise legally permitted to send.

15. Marketing Communications

Consent to receive marketing or promotional text messages is not a condition of purchasing services from Clarity Pool Service.

Where separate consent is legally required for marketing or promotional communications, Clarity will obtain the applicable consent before sending those communications.

Customers may withdraw applicable marketing consent as permitted by law.

Opting out of promotional communications does not necessarily prevent Clarity from sending non-promotional communications related to an active inquiry, transaction, service relationship, payment, account, safety matter, or other communication permitted by law.

16. Email Communications

When you provide an email address in connection with an inquiry, estimate, transaction, or customer relationship, Clarity may use that address for communications reasonably related to that interaction.

Promotional or marketing emails sent by Clarity will include an appropriate unsubscribe method when required by law.

An unsubscribe from promotional email does not prevent Clarity from sending transactional, service, billing, account, safety, or other non-promotional communications permitted by law.

17. Telephone Communications

When you provide a telephone number to Clarity, we may use that number to communicate regarding the inquiry, estimate, service, transaction, or customer relationship for which the number was provided, subject to applicable law.

You are responsible for notifying Clarity if a telephone number associated with your account changes or is reassigned.

18. Electronic Records, Approvals, and Signatures

Where permitted by law, Clarity may use electronic records and electronic methods to document transactions and customer decisions.

These may include:

• Online form submissions

• Electronic checkboxes

• Electronic signatures

• Digital approvals

• Payment authorizations

• Email confirmations

• Text-message approvals

• Electronic estimates

• Electronic agreements

When you intentionally use an electronic method to approve or accept a transaction or agreement, that electronic action may constitute your authorization or agreement to the same extent permitted by applicable law.

You are responsible for reviewing material terms presented to you before providing an electronic acceptance or authorization.

19. Privacy

Clarity’s collection, use, and handling of personal information is addressed in our separate Privacy Policy.

The Privacy Policy should be reviewed together with these Terms.

Nothing in these Terms limits privacy rights available to consumers under applicable law.

20. Third-Party Service Providers

Clarity may use third-party service providers to support business operations.

These providers may assist with services such as:

• Website hosting

• Customer relationship management

• Online forms

• Scheduling

• Telephone services

• Email

• SMS/text messaging

• Payment processing

• Analytics

• Advertising

• Mapping

• Reviews

• Other business software and technology

Third-party providers may maintain their own terms, privacy policies, security practices, and service conditions.

Use of a third-party provider does not eliminate Clarity’s responsibilities that cannot legally be delegated or waived.

21. Third-Party Websites and Links

Our website may provide links to third-party websites or services for convenience or informational purposes.

Examples may include manufacturers, suppliers, mapping services, social media platforms, review platforms, payment services, and other online resources.

A link does not necessarily constitute an endorsement, sponsorship, partnership, or guarantee by Clarity.

When you leave the Clarity website, the third party's own terms and privacy practices may apply.

22. Website Information

Clarity makes reasonable efforts to keep website information useful and accurate.

However, information concerning pricing, services, service areas, availability, pool care, equipment, manufacturers' recommendations, and other subjects may change.

Website content is provided for general informational purposes and is not a substitute for an evaluation of a particular pool, property, or piece of equipment when individualized assessment is necessary.

Nothing on the website creates a guarantee regarding:

• Service availability

• A particular price

• Pool condition

• Equipment condition

• Treatment results

• Repair outcomes

• Water conditions

Specific commitments made by Clarity will be governed by the applicable estimate, service authorization, or Pool Service Terms of Service.

23. Service-Area Information

Clarity may publish pages concerning cities, neighborhoods, ZIP codes, communities, or other geographic areas that we serve or may serve.

The existence of a location page does not guarantee immediate service availability at every address in that area.

Actual service availability may depend upon route capacity, property location, technician availability, requested services, property conditions, accessibility, and other operational considerations.

24. Intellectual Property

Unless otherwise stated, original content appearing on the Clarity website—including Clarity branding, logos, written content, photographs, graphics, educational materials, videos, illustrations, and other original materials—is owned by or licensed to Clarity and may be protected by applicable intellectual-property laws.

You may access and use the website for ordinary personal and informational purposes.

Except as permitted by applicable law or with authorization, you may not:

• Republish substantial portions of Clarity’s original content for commercial purposes

• Sell or commercially exploit Clarity’s original content

• Falsely represent Clarity content as your own

• Use Clarity branding in a manner that falsely suggests affiliation, sponsorship, or endorsement

• Circumvent technological measures intended to protect the website

• Intentionally interfere with the operation or security of the website

Nothing in these Terms restricts rights or uses granted by applicable law.

25. Prohibited Conduct

You may not knowingly use the Clarity website, forms, payment systems, or other electronic services to:

• Violate applicable law

• Commit or facilitate fraud

• Submit intentionally false or deceptive information

• Impersonate another person

• Engage in unauthorized payment activity

• Attempt unauthorized access to systems or accounts

• Introduce malicious software or harmful code

• Intentionally interfere with website operation

• Abuse website forms or communication systems

• Violate the legal rights of Clarity or another party

Clarity may take reasonable measures to protect its website, systems, customers, employees, contractors, and business from misuse.

26. Website Availability

Clarity attempts to maintain a functional and secure website, but internet-based services cannot be guaranteed to operate without interruption, delay, error, maintenance, or other technical issues.

Website pages, forms, online payments, scheduling tools, communication systems, or third-party integrations may occasionally be unavailable.

If an online function is unavailable, customers may contact Clarity using another available contact method.

27. Website Disclaimer

To the fullest extent permitted by applicable law, general website information is provided for informational purposes and on an “as available” basis.

Clarity does not guarantee that general website content will be appropriate for every pool, property, or circumstance.

This provision applies to general website information and does not eliminate any specific obligation Clarity undertakes in an accepted estimate, service agreement, or Pool Service Terms of Service.

28. Limitation of Liability for Website Use

To the fullest extent permitted by law, Clarity will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of, inability to use, or reasonable reliance upon the website or its general informational content.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

Claims involving the actual performance of pool services are governed by the applicable service agreement, Pool Service Terms of Service, accepted estimate, and applicable law.

29. Consumer Rights

Nothing in these Terms is intended to waive, restrict, disclaim, or eliminate any consumer protection, statutory right, warranty, remedy, or other legal right that cannot lawfully be waived.

If a provision of these Terms conflicts with a mandatory requirement of applicable law, applicable law will control to the extent of that conflict.

30. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

To the extent a dispute concerning these Terms is properly brought in court and applicable law does not require another location, the parties agree that an appropriate state or federal court having jurisdiction in San Diego County, California may serve as the venue.

31. Changes to These Terms

Clarity may update these Terms from time to time to reflect changes in our website, services, technology, business practices, payment methods, communications practices, or legal requirements.

The current version will be identified by the Last Updated date appearing at the top of this page.

Changes will apply prospectively except where otherwise permitted or required by law.

Material changes affecting an existing recurring or continuous-service relationship will be communicated when required by applicable law.

32. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where appropriate, severed.

The remaining provisions will continue in effect.

33. Relationship to Other Clarity Policies and Agreements

These Terms should be read together with other Clarity policies and agreements applicable to a particular interaction or service, including:

• Pool Service Terms of Service

• Privacy Policy

• Accepted estimates or proposals

• Recurring-payment authorizations

• Electronic approvals

• Service-specific agreements

• Other written terms accepted in connection with a particular transaction

These Terms establish the general framework for website, electronic, payment, communication, and business interactions with Clarity.

The more specific applicable agreement will control if it conflicts with these Terms concerning the particular service or transaction it governs.

34. Contact Clarity Pool Service

Questions concerning these Terms & Conditions, website use, estimates, billing, electronic communications, or your account may be directed to:

Clarity Pool Service
San Diego County, California

Phone: 619-569-1647
Website: claritypoolsd.com

Questions concerning actual pool-service visits, maintenance, scheduling, service obligations, holidays, chemicals, equipment, cancellations, or other field-service matters are governed by our Pool Service Terms of Service and may also be directed to Clarity using the contact information above.